Customer Service Policy

Jacksons Japanese Tools is committed to providing exceptional customer service and quality products. We endeavour to make sure all our products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 1 and 5 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 1 business day to arrange an agreeable alternative item, a backorder or a full refund.